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11 SECRETS TO CHOOSING A REMODELING CONTRACTOR
By Larry Goins and Dennis Lurvey
Secret #1: You cannot always rely on the Better Business Bureau to find a good contractor
Many people feel that if the Better Business Bureau does not have any complaints against a company, they must be a reputable firm. Unfortunately this just is not true. Just because a contractor has not had any complaint filed with the Better Business Bureau does not mean he is competent and it does not mean that he is not! All that means is that the Better Business Bureau does not have a file on him at this time, he is not a member, or that he has not paid his dues.
Secret #2: The company that offers you the lowest price may not be the best choice
On a low estimate, you must ask yourself what is being left out or what short cut is being taken. Be careful of choosing your remodeler based solely upon the lowest price. The price you see offered may not be for the services you want performed. He might be sucking you in with a low number then adding more cost when you realize your contract did not include the whole scope of work.
One of the most common signs of trouble ahead in your project is someone offering to do the work for much less money than other contractors or a contractor asking for large sums of money up front. This could be a tip-off that the contractor is not financially stable and that could spell trouble ahead for you.
Though price is a consideration, you should be more concerned with value, that is, getting the best contractor you can find and the highest quality work for your money.
Secret #3: Doing it yourself does not always save money
Sometimes the weekend warrior can undertake small projects like painting, hanging wallpaper, routine repairs, etc. But beware of undertaking larger, more complicated projects. What starts out as an attempt to save money can turn into a money pit. All too often the job is botched and it costs more to have a professional come in and fix what is been done. If you want to be assured your project will turn out the way you want it, call a qualified professional at the start and trust them.
Secret #4: Years of experience, doesn't mean quality work.
I cannot tell you how many people receive bad workmanship from contractors whove claimed to be in business or the trade for twenty years or more. Take experience claims with a grain of salt. It could include working in the prison shop or he could have done a poor job for twenty years. Investigate further to ensure you are dealing with a qualified professional, call references.
Secret #5: Today only discounts
If a contractor ever tells you that the price is available for today only," its time to show him the door. Quite often theyll provide you a story that by signing today youre entitled to a model home or advertising discount." The story centers around the need to use your home as a model to advertise their services in the neighborhood. They mark their prices up just to give you this false discount. Dont be fooled. This is an old trick used to pressure homeowners into making a quick decision. This is your money we are talking about! Quickly show these salesmen the door!
Secret #6: Avoid high-pressure salespeople
You should never feel pressured into making a decision about choosing your contractor. If you ever feel that a contractor or salesman is pressuring you, ask them to back off. If they persist, its time to look for another contractor. High pressure usually leads to a bad decision when remodeling. A qualified professional would never have to pressure anyone into a project.
Secret #7: Listening to the wrong people
It never ceases to amaze me how many people take advice on their construction and remodeling project from people who are totally unqualified to give this critical advice. Quite often, when I see construction messes, and I ask where they got the idea to do this or that, I inevitably hear things like:
My brother-in-law told me to do that. He used to do work like this on the side when he was a in college.
I asked the guy in the office next to mine. He did the same thing to his home when he lived in Wisconsin.
I read an article by so-and-so that said we should...
Everyone has an opinion on what you should do with your remodeling dollars. Do it yourself or Hire the sub-contractors and run the project yourself," etc. Just because someone is your relative, friend, or thinks they know construction, doesnt mean they know the answers to your remodeling questions or problems.
Secret #8: Appearance
Now that you have met the contractor, make sure he has a neat appearance.
This may sound silly but its not. If he is neat and orderly in his personal life it will likely carry over to your project. During construction your home should be kept as neat and tidy as possible. So, make sure his truck is clean, orderly, organized, and no beer cans or liquor bottles.
Secret #9: Communication
When discussing your project with a contractor make sure that you can communicate well. You are going to be involved in an important project together. You should feel that your contractor listens to your needs and ideas, answers your questions and he should be accessible. This avoids miscommunication and costly errors. You may even include a communication plan in your contract. It should include method of communication, email, text, or calling; and days and times of communication.
Secret #10: Completion
Will your contractor give you a reasonable estimate for how long the project will take to complete. A good contractor will do this. Remember, you want to hire a good contractor, not get a new roommate! Nothing is more frustrating and irritating than a remodel job that drags on and on. If you have doubts, include a completion date in the contract and make sure there is substantial penalty for not finishing on time.
Bonus Secret #11: Down Payment
If the contractor asks for a big chunk of money up front, this could be a tip-off that they are not in good financial shape and you could be in for a rocky experience. A fair down payment should not exceed one third, unless custom ordered items are needed in the beginning stage of construction. As the work progresses, you should expect to pay out additional funds to match the prescribed completed stages ie; when the concrete is poured, when the framing has passed inspection, when the drywall is completed, or when the project has passed final inspection (by the city or county).
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